Berwick’s Response to COVID-19

As we continue to practice social distancing in our local and broader communities to help curb the spread of the Novel Coronavirus, we thought this would be a good time to share all the things we have been implementing at our sites to bring you up to speed on how we are working to prevent COVID-19 in our communities.

To date, we have had one confirmed case in our Berwick by the Sea community in Campbell River. We rolled out our pandemic plan on the 24th of March, and managed to contain the virus to one resident. The learning we have taken from this experience has been invaluable, and with a better understanding of what worked well and what we may need to rethink, we feel even more prepared as we continue to navigate our way through COVID. 

Here are the protocols we have implemented at all sites to ensure the safety of our residents and our employees:

  • Outbreak policies in place at all Berwick Communities 
  • Berwick is closed to visitors unless deemed ‘Essential’ 
  • Examples of essential visits include, but are not limited to:
    • Visits for compassionate care (end of life and critical illness) • Visits considered paramount to resident care and wellbeing, such as assistance with feeding or mobility • Existing registered volunteers providing services as described above only 
  • Brio is closed to all visitors including Berwick residents
  • Brio Staff Members are now required to wear masks when physical distancing is not a possibility 
  • Active pre-screening for every essential visitor who enters any of our Berwick communities 
  • Single point of entry at all Berwick communities 
  • Enhanced sanitization and cleaning procedures 
  • All dining rooms and bistro’s suspended – door to door room service has been implemented 
  • Only disposables will be used for room service
  • All delivery carts will be sanitized between meals
  • Social distancing parameters in place for residents and staff 
  • Activities limited to ensure social distancing parameters are met – transitioning to a more virtual platform for activities via YouTube and Zoom
  • Active Living Team is coordinating virtual visits with family members (Zoom, FaceTime, Skype) 
  • Onsite Tuck Shop stocked with essentials so residents don’t have to continue to leave the building 
  • Active Living Team’s available to help residents with online shopping and ordering 

We cannot stress enough our heartfelt gratitude for your patience, understanding and tremendous effort during these unprecedented times. This situation is changing daily, and we are going to keep adjusting to it. This is a temporary approach out of an abundance of caution for your health and safety. 

In the meantime, we are grateful for our residents and employees. We have seen tremendous support from them and we are very thankful for their patience and cooperation during these challenging times.


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