Family Member

“One thing that I have appreciated with Berwick as a family member is how open and approachable they are; how much they listen to feedback, and are willing to listen to feedback. Listening to individual needs and sitting down with us, and talking about our parents, and what their individual needs are.”

Resident

“Just as an example: we are having family here for a family celebration and we were looking at the wine list, and [a staff member] said ‘Mr. Denford suggests that you try this wine – it’s his favourite, and if you like that, you can have it for the same price as the next one we were going to go for that was less expensive.’ You know, you don’t get that very often – personalized service like that.”

Resident

“The other place that we visited, there was no one in the halls at all… nobody, so it seemed very cold and empty. Very quiet and very private…. and stiff. Here (at Berwick House) it was like walking into someone’s home.”